Privacy policy


Data protection

With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. That's why we're committed to respecting the privacy of the personal information we collect.

As a local company offering its services on Swiss territory we comply with the Federal Data Protection Act(LPD), and we also make every effort to comply with European Union (RGPD) regulations.


Who is responsible for data collection?

The organization in charge of this website under the Data Protection Act is

Association Le Trèfle
Rue du Vuache 1

The address of our website is:

Our contact email is:


What data is collected?

We collect the following information:


Personal Data

  • Name
  • First Name
  • E-mail address
  • Postal address
  • Phone number


Used data

  • Products consulted
  • Location, IP address and browser type
  • Delivery address


Cookies and tracking data

We use cookies to track the contents of the shopping cart while you browse our site.

If you submit a comment on our website, you will be offered to register your name, email address and website in cookies. This is for your convenience to save you from having to enter this information every time that you submit a comment. These cookies expire after one year.

If you go to the login page, a temporary cookie will be created to determine if your browser accepts cookies. It does not contain personal data and will be deleted automatically when your browser closes.

When you log in, we will set up several cookies to record your login information and screen preferences. The lifespan of a connection cookie is two days, the screen option cookie is one year. If you check "Remember Me," your login cookie will be kept for two weeks. If you log out of your account, the login cookie will be deleted.

By modifying or publishing a post, an additional cookie will be saved in your browser. This cookie does not include any personal data. It simply shows the ID of the post you just changed. It expires after one day.


How do we collect your data?

Your personal information is collected through a form:

  • Website registration form
  • Order form
  • Statistics
  • Contact
  • Payment

This data is not transmitted or resold to third parties.


Creating an account

If you create an account, we store your name, address, email, and phone number, which will be used to prefill order validation for future orders.

We store your information for as long as we need to, for the purpose for which we collect and use the data, and we are not legally obligated to keep the data. For example, we store order information for 30 months for taxes and accounting. This includes your name, email address and billing and delivery addresses. We also store comments or reviews, if you choose to send them.

We also store comments or reviews, if you choose to send them.


Using the online store

When you purchase from our website, you will be asked to provide information including your name, billing address, delivery address, email address, phone number, payment/credit card data and possibly account data such as ID and password. The information needed to order is used exclusively for your purchase. Payment transactions are processed using Saferpay security technology. Your credit card data is transmitted directly to Saferpay and is not registered by Association “Le Trèfle”.

Saferpay by SIX Payment

This information will be used to:

  • Send information about your account and ordering
  • Responding to requests, including refunds and complaints
  • Payment processing and fraud prevention
  • Set up your account for our shop
  • Comply with any legal obligation, such as the calculation of taxes
  • Improve our shop's offerings
  • Send you marketing messages, if you choose to receive them



When you leave a comment on our website, the data in the comment form, as well as your IP address and your browser user agent are collected to help us detect unwanted comments.

An anonymized chain created from your email address (also called hash) can be sent to the Gravatar service to check if you are using the email address. The confidentiality clauses of the Gravatar service are available here: After validating your comment, your profile picture will be publicly visible next to your comment.



Visitor feedback can be verified using an automated unwanted comment detection service.



Our team members have access to the information you provide us. For example, shop administrators and managers have access to:

  • Order information such as what was purchased, when and where it should be sent, and
  • Customer information such as your name, email address and billing and delivery information.

Our team has access to this information to process orders, make refunds and help you.



Our website is hosted by the infomaniak online tool



Our newsletter allows us to send you information and offers. You can revoke your registration at any time, either by clicking on the link provided for this purpose and inserted in each of our newsletters at the bottom of the message, or by contacting us.


More information here



If you have opted for credit card payment, the payment is made through Saferpay, an online payment platform run by SIX Payment Services (Zurich, Switzerland). It is based on an interface that supports all current payment methods. Saferpay meets standard security standards in the field, including the Payment Card Industry Data Security Standard (PCI DSS).
More information is provided in SIX's Privacy Statement at:

Other third-party services and content

Our site can integrate third-party content such as YouTube videos, Google Maps, Slideshare presentations, social media sharing buttons or other items.

This means that the providers of this content record your IP address or other items. For example, if you are logged into your Google account, access to a page containing a Youtube video may be assigned to your account.



If no interaction takes place (opening, clicking, ..), your data is anonymized for up to 30 months from the last interaction


Data entered in forms

Maximum 30 months



If you leave a comment, the comment and its metadata are kept indefinitely. This automatically recognizes and approves the following comments instead of leaving them in the moderation queue.

For users who register on our site, we also store (if possible) the personal data shown in their profile. All users can see, edit or delete their personal information at any time (except their username). Site managers can also see and edit this information.



If you have an account or have left comments on our website, you can request to receive a file containing all the personal data we have about you, including the data you have provided to us. You can also request the removal of personal data about you. This does not take into account data stored for administrative, legal or security purposes.



We are committed to complying with the legislation for Switzerland.

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